At GrailTown, we understand that purchasing a luxury timepiece is a significant decision. To ensure your complete satisfaction, we offer a straightforward and hassle-free return policy for your peace of mind.

Return Eligibility

• Returns must be initiated within 5 days from the date of delivery.
• The watch must be unworn and in its original condition, including all packaging, documentation, and accessories.
• Special & Price On Request orders are typically non-returnable, though exceptions may apply. Please contact our customer service team for further assistance.

Initiating a Return

To initiate a return, please get in touch with our customer service by email (info@grailtown.com) or call ((888) 551-1148) department to request a Return Merchandise Authorization (RMA) number. Be sure to include your order number and the reason for the return.

Shipping Returns

• The cost of return shipping is the responsibility of the customer.
• We recommend using a traceable shipping method with insurance for your protection.
• The RMA number must be clearly visible on the return package for efficient processing.

Refunds

• Refunds will be processed to the original payment method within 2 business days of receiving the returned item.
• A restocking fee may apply to certain returns.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Authenticity Verification

If you have concerns about the authenticity of your watch, please contact us immediately. We will require a certified letter from an authorized dealer or the manufacturer to verify that the watch is not genuine.

Exceptions

Certain items, including custom orders or special orders or price on request orders, may not be eligible for return. Please contact our customer service team for specific details regarding these exceptions.

At GrailTown, we strive to make the return process as smooth as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated customer service team.