At GrailTown, we take pride in the quality of every timepiece we sell, and we're honored to serve you. That’s why we offer a full 12-month limited warranty on all our products. If any item we sell shows signs of a manufacturer’s defect within the first 12 months, we will repair or replace it at no additional cost to you.

If your watch is experiencing issues such as gaining or losing time, or not keeping accurate time, please contact us immediately. If we determine that a warranty repair is needed, one of our trained watch professionals will guide you through the process of safely returning the watch to us.

What’s Not Covered by Warranty:

• Normal Wear and Tear: Regular use that causes minor signs of aging or use over time.
• External Damage: Any physical damage to the watch case, glass/crystal, bracelet, bezel, straps, screws, crown, finishes, clasps, or buckles.
• Improper Use: Damages resulting from misuse, accidents, or external forces.
• Loss of Stones: Loss of precious or semi-precious stones from settings.
• Third-Party Modifications or Repairs: Any alterations or repairs done outside of GrailTown will void the warranty.
• Exceeding Manufacturer’s Water Resistance Guidelines: Water damage resulting from improper use of water resistance features, especially if the crown is not properly screwed down, is not covered.
• Shipping Costs: The cost of shipping the watch to GrailTown for warranty service is not covered.

We are committed to standing behind every watch we sell. Our warranty ensures a risk-free purchase, reflecting our dedication to providing you with the best experience. Since our founding, we’ve been driven by the mission of delivering exceptional value and service – now, we proudly offer that same standard to our global customers.